As stated and agreed to during the checkout process, we cannot offer refunds unless the event is cancelled or postponed. In the event of a cancellation, we will be in contact with you via email with more information regarding the refund process. 


If you have opted to include Booking Protect with your purchase, you may be entitled to a refund if you are covered by their policy (i.e. personal illness, transportation breakdown, jury duty). For more information, please consult the policy terms and conditions which you will find attached alongside your tickets. 


Am I entitled to a refund under The Consumer Contract Regulations or The Consumer Rights Act within a certain time frame? No. Event tickets are exempt.